Dark Territory
Quintin Carlson occasionally writes here about the importance of phenomenal customer service, the present-day commercial aviation landscape, and an undying love for sublime product design.
You’re call is extremely important to us.
You’re call is extremely important to us.
If you’re kind, responsive and empower every employee to help… you’ll end up with fewer “air-rage” events, unhappy customers and rants…I’m known to my close friends as a Customer Service Unicorn. For years, I’ve helped family and friends avoid hours on hold and frustration around not knowing how to communicate with Customer Service Representatives from large and small companies. I’ve helped friends get refunds from airlines, get out of gym memberships and find out why on earth they were charged double on a cell phone bill. ¶ Back in high school, I made most of my spending money through setting up computers and routers for my…Quintin CarlsonMar 19, 2015